Built around our customers
More than 2,400 products are now listed online across tail lift parts, shutter parts, lighting and van and engineers’ equipment with more added every week. Parts 4 Tail Lifts also continues to offer hands-on sourcing support for complex or harder-to-find components.
“We know that time matters in this industry. The new site is clear, intuitive and makes it easy for customers to get what they need, when they need it,” says Andy James, Parts Operations Manager at Parts 4 Tail Lifts. “If a customer can’t find exactly what they’re looking for online, we’ll use our knowledge and contacts to source it or offer a solution. It’s what we’re here for.”
To keep customers moving, Parts 4 Tail Lifts aims to deliver nationwide the next day on most products when in-stock orders are placed before 3pm.
When sourcing parts is slow or difficult, it causes pressure across an operation. Vehicles wait, productivity drops and downtime quickly costs money. Parts 4 Tail Lifts has been working hard behind the scenes to make that process easier for customers. Starting with a new website, new brand and a move into a modern 16,000 sq ft premises in Hull.
The investment has been designed to improve how customers find the products they need, how quickly orders can be fulfilled, and how supported they feel throughout the process.
Strengthening the business from the inside out
The move into the 16,000 sq ft premises has given the business the space to expand its warehouse, workshop and office functions. The new environment has improved stock handling and order fulfilment, and created room for a growing team.
According to Andy James, the building is not just larger, it’s more efficient. “The warehouse and workshop layout is designed so we can work faster and smarter. It might sound simple, but it makes a huge difference when you’re dealing with thousands of products and time-sensitive orders.”
Designed to grow and evolve
From a technology and commercial perspective, the new website is built for longevity. It’s simple to update, scalable as product ranges grow and gives customers a more consistent experience. It removes friction for the Parts 4 Tail Lifts team too, who can now make updates without complicated development work or delays.
For Mark Boden, Divisional Head of Parts at Motus Vehicle Solutions, the investment is about building a stronger foundation for customers:
“The new website and premises give Parts 4 Tail Lifts the capacity to grow, react quickly and continue improving the service. It gives customers more choice, clearer information and faster turnaround, and it gives our team the space and systems to support them properly.”
Investing in people and the future of the division
The improvements extend beyond buildings and systems. Parts 4 Tail Lifts is putting continued investment into its people, with a focus on training, product knowledge and team building. It takes a people-first approach and recognises that expertise and communication are as important to customers as the products themselves.
“It’s the people inside the building that make the real difference,” says Boden. “Customers get more value when they deal with a team that knows the products, knows the industry and genuinely cares about getting vehicles back on the road.”
Training initiatives are planned throughout the year, bringing teams together across the Motus Vehicle Solutions parts businesses to raise standards, share industry knowledge and continue improving customer experience.
Supporting the full vehicle cycle at Motus Vehicle Solutions
For Motus Vehicle Solutions, Parts 4 Tail Lifts plays an important strategic role in keeping commercial vehicles moving over their operational life. From building and conversion through to in-life maintenance, refurbishment and end-of-life recycling, having reliable access to parts is key to maintaining uptime.
“Parts 4 Tail Lifts strengthens the vehicle cycle within our division,” says Dean Miller, Managing Director of Motus Vehicle Solutions. “Alongside our bodybuilding, conversion, repair and aftercare businesses, it allows us to support customers throughout the lifespan of their vehicles. The investment into the new website and premises shows a clear commitment to service and customer experience.”
Looking ahead
The past year has seen significant progress for Parts 4 Tail Lifts, and there is more planned. With the new systems, space and talent in place, the business is well positioned to continue improving service for existing customers and reaching new ones.
For Andy James, the changes are only the beginning: “This is a step forward, not the finish line. We’re focused on making it as easy as possible for customers to get what they need, and we’ll keep investing in the right areas to make that happen.”
Head to the new Parts 4 Tail Lifts website today, find what you need or speak to the team for advice and sourcing support. Whether you know the exact part or need help finding a solution, the team is on hand to keep your vehicles moving.
info@parts4taillifts.com | 01482 504444 (8am-5pm Mon-Fri)